Delete your PartsPilot AI account
PartsPilot AI is made by Apex Innovationz. This page explains how to ask us to delete your account and the data linked to it, whether you use PartsPilot on the website or in the Android app.
Request deletion
Email us from the address you use to sign in, so we can confirm the account is yours.
Email a deletion requestOr write to info.apexinnovationz@gmail.com with the subject "PartsPilot AI account deletion request", your account email and your shop name.
What can be deleted
- Your user account: your sign-in, profile and team membership. Records you created for your shop stay with the shop, because they belong to the shop's business.
- A whole shop (shop owner only): the shop and its records — repair orders, parts orders, estimates, invoices, customers, vehicles, attachments, suppliers, settings and team access.
What happens next
- We reply to your account email to confirm the request. We never delete anything without that confirmation.
- If you ask to delete a shop, its paid subscription must be canceled first, so you aren't charged again. We help with this as part of the request.
- We delete the account or shop and email you when it's done. [Owner to confirm: how many days this takes (for example, within 30 days)]
Signing out, uninstalling the Android app or removing a team member does not delete an account by itself.
What we may keep
- Billing and tax records (such as invoices and payment history held by Stripe) for as long as the law requires.
- Records of which Terms and Privacy Policy versions you agreed to, and security logs needed to prevent abuse.
- Backups, which are overwritten on their normal schedule. [Owner to confirm: backup retention period]
For details, see our Privacy Policy.